Accenture Ilocos - BPO Operations Associate Manager | San Nicolas, Ilocos

Location Ground Floor, Valdez Center Building A Venvi IT Park, Brgy. 1 San Francisco, San Nicolas, Ilocos Norte

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Job Pitch

APPLICATION REMINDER: We appreciate your interest in applying with Accenture. As you go along the recruitment process, we require everyone to complete their Workday profile via our career site (Workday) accessible after you click the ‘Apply Now’ button or to be sent via SMS. Make sure to accomplish all the required information within 24 hours for us to process your application.

Join our high performing team and enjoy these benefits:

Competitive salary package, company bonuses, and performance incentives
Night differential
Loyalty, Christmas gift, inclusion, and diversity benefits
Paid sick and vacation leaves
Expanded maternity leave up to 120 days*
HMO coverage (medical and dental) from day 1 of employment
Life insurance
Employee stock purchase plan
Retirement plan
Flexible working arrangements
Accessible locations
Work Life Balance
Healthy and encouraging work environment
Career growth and promotion opportunities
Volunteering opportunities

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

*Terms and conditions apply

Job Description

Accenture in the Philippines is currently hiring for Service Delivery Operations Associate Managers, we are looking for the best talents who have the following skills and qualifications:

Bachelor’s Degree Holder
With minimum of 5- 7 years professional experience under F&A/ Health/ Voice Operations with 5 years Supervisory position
With Strong planning skills; able to manage multiple priorities and tasks
Results-focused/oriented: pursues opportunities and solutions despite repeated obstacles and adopts ways to do tasks faster or with fewer resources
Must be amenable to work in San Nicolas, Ilocos Norte

As a Service Delivery Operations Associate Manager, you are expected to perform the following (but not limited to) duties and responsibilities:

Handle day to day operational / client delivery of process & financial performance of the program he/she will be assigned to.
Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g., client-site, delivery center).
Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement.