Accenture Cebu - BPO | Accenture Cebu | Customer Care | Sales (EL 975)

Location eBloc 2 Tower, West Geonzon Street, Cebu City, Cebu, Philippines

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Job Pitch

Apply onsite to experience a faster recruitment processing!

Drop by at 16/F Ebloc2, W Geonzon St., Cebu I.T. Park, Lahug, Cebu City, Cebu

Monday to Friday, 10AM-3PM (except holidays)

We believe the future workforce is an equal one and have set bold goals to accelerate gender equality.

APPLICATION REMINDER: We appreciate your interest in applying with Accenture. As you go along the recruitment process, we require everyone to complete their Workday profile via our career site (Workday) by clicking the ‘Apply Now’ button here or through our Recruitment Center via Walk-in. Make sure to accomplish all the required information within 24 hours for us to process your application.

Join our high performing team and enjoy these benefits:

Competitive salary package, company bonuses, and performance incentives
Night differential
Loyalty, Christmas gift, inclusion, and diversity benefits
Paid sick and vacation leaves
Expanded maternity leave up to 120 days*
HMO coverage (medical and dental) from day 1 of employment
Life insurance
Employee stock purchase plan
Retirement plan
Flexible working arrangements
Accessible locations
Work Life Balance
Healthy and encouraging work environment
Career growth and promotion opportunities
Volunteering opportunities

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

*Terms and conditions apply

Job Description

Accenture in the Philippines is currently looking for Customer Service Associates (Project Employee) who will be responsible in performing the following day-to-day tasks:

Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers
Provide an appropriate solution to resolve issues
Provide post-purchase order support and order modifications for requests.
Remotely assist and setup purchased devices
Support member inquiries related to Order or Returns, Exchanges, Warranties, and price match policies.
Perform activation assistance, cancellation, enrolment, marketing options, merge-match, password reset, profile updates, forgot card, certificate management, point management, offers and articulate member benefits
Covers all products including Desktop support
Voice Support

What are we looking?

Open to college graduates, college undergraduates and associate degree graduates with relevant work experience
With minimum 6 months Customer Service Experience in Tech Support, Retail, Sales or any related industry on a Voice Account
Good verbal and written communications skills. Strong phone and verbal communication skills
Amenable to Project Employment
Amenable to 100% Onsite in Cebu with rotating schedule (predominantly Night shift)
Amenable to work on weekends and/or holidays
Windows and Mac troubleshooting skill is preferred