Be a Customer Service Specialist for healthcare account | Open for newbies! Optum Quezon City - Be a Customer Service Specialist for healthcare account | Open for newbies!

Location UP Ayala Technohub Building N, Central Ave, Diliman, Quezon City, Metro Manila, Philippines

Job Pitch


• Market Competitive Pay Levels
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Fee Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance Based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits

Job Description


  • You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.
  • You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.
  • You will intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed. 
  • You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member

Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work.


  • No experiencce required
  • Ability to multi-task
  • Must be willing to work onsite in UP Ayala Technohub, Commonwealth
  • Must be willing to work on shifting schedules

Skills Required

Qualification Required

  • High School Graduate

What this jobs offers

Optum Quezon City About Optum Quezon City Read more about Us

Optum Quezon City

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