Accenture Mandaluyong - Assistant IT Project Manager | IP Telephony

Location Robinsons Cybergate Tower 1, Cybergate Street, Mandaluyong, Metro Manila, Philippines

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Job Pitch

APPLICATION REMINDER: We appreciate your interest in applying with Accenture. As you go along the recruitment process, we require everyone to complete their Workday profile via our career site (Workday) accessible after you click the ‘Apply Now’ button or to be sent via SMS. Make sure to accomplish all the required information within 24 hours for us to process your application.

Join our high performing team and enjoy these benefits:

Competitive salary package, company bonuses, and performance incentives
Night differential
Loyalty, Christmas gift, inclusion, and diversity benefits
Paid sick and vacation leaves
Expanded maternity leave up to 120 days*
HMO coverage (medical and dental) from day 1 of employment
Life insurance
Employee stock purchase plan
Retirement plan
Flexible working arrangements
Accessible locations
Work Life Balance
Healthy and encouraging work environment
Career growth and promotion opportunities
Volunteering opportunities

*Terms and conditions apply

Job Description

Accenture in the Philippines is currently looking for Program & Project Mgmt Associate Manager who will be responsible in performing the following day-to-day tasks:

Manage relationship between Accenture Operations teams and Client/internal IT teams to effectively and efficiently meet business technology needs.
Serve as SME to support client solutions/ facilitate discussions as appropriate in the IT infrastructure / cloud Contact Centre space.
Work with the support teams to review the existing build (network, IP telephony, Cloud infrastructure etc.) and liaise with business process owners and Technology Operations for a consistent, standard architecture for the contracts.
Manage the run support model for all IT Infrastructure, networking / voice contracts and cloud migrations/transitions for existing and new deals.
Manage Financial RUN budgets – rigor in periodic tracking and reporting of technology budget, variance and optimization.
Participate in root cause analysis with internal teams, vendor and client technical teams. Work with respective support teams to help identify action Items and corrective action for further improvements.
Should have good knowledge of BCP/DR aspects of cloud platforms and get CIO to execute the drill for projects.
Maintain documentation for continuous service improvement and knowledge base of technical resolutions for common or recurring problems.
Mentor team members.
Actively support leads for new sales bid, RFPs etc.

What are we looking for?

Bachelor’s degree holder
Must have at least 7 years of relevant experience in IT Infrastructure
Must have at least 5 years of supervisory experiences
Must be experienced in BPO and IT industry
Experiences in IP telephony (Cloud / dedicated platform – Cisco Call Manager / Avaya / AWS Connect), IT Infrastructure including Server Virtualization (Citrix / VDI) and Multi Cloud (AWS / Azure) based IaaS / SaaS platform is a plus