Ubiquity - User-End Support Expert | Tech Account | BCD ONSITE | P21,500

Location Bench Building, 10th Floor Rizal Drive & 30th Street BGC

Job Pitch

We are seeking a talented Customer Support Representative to join our team and provide exceptional User End Support to our customers. In this role, you will utilize live sharing to guide customers through our application, troubleshoot issues, and ensure a seamless user experience.

Perks & Benefits:

HMO Day 1
Monthly Meal Allowance
Dental Coverage*
15% Night Differential
Paid Leave Benefits with Tenure Based Cash Conversion
Internal Movement Opportunities
Annual Merit Increase
earn up to P21,500*

Job Description

Who are we looking for?

At least 6 months BPO experience
Preferably handled end user support system.
At least SHS/High School Grad (old curriculum).
Excellent verbal and written communication skills.
Passion for delivering a stand-out customer experience.
Ability to follow instructions for specific customer resolutions tasks.
Willingness to work on a shifting schedule.
Willing to work ONSITE in our Bacolod site.

Responsibilities:

Provide timely and effective technical support to customers via live sharing
Troubleshoot and resolve technical issues related to our application
Explain technical concepts and procedures in a clear and concise manner
Maintain excellent communication and customer service skills
Document customer interactions and support cases
Identify and relate to various customer needs and scenarios
Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
Remain updated in client and industry-led processes, technology applications, utilities, and products.
Strong ability to analyze data and provide actionable insights.

Skills Required

Creative Thinker
Problem Solving Skills
Analytical Skills
Calm Under Pressure
Open to Flexible Schedules
Attention to Detail
Empathetic to Customers
Positive Attitude
Strong Communication Skills

Qualification Required

High School Graduate

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What this jobs offers

About Ubiquity Read more about Us

What we do. Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting. We want you. We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.