START ASAP!!! URGENT HIRING for CSRs!!! | Collections Program | Clark Sutherland Clark - START ASAP!!! URGENT HIRING for CSRs!!! | Collections Program | Clark

Location Mon Tang Avenue, Balibago, Angeles, Pampanga, Philippines

Job Pitch

Do you want to be a part of one of the largest, independent process transformation companies in the world? Apply now as a Customer Service Associate here in Sutherland.

Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

If you are a Customer Service Associate looking for a global career, do not miss this opportunity!

Job Description

KEY RESPONSIBILITIES:

  • Provide excellent customer service by phone/email regarding any concerns/disputes on the services offered
  • Provide accurate resolution regarding problems/credit terms and appropriately escalate any dispute
  • Manage dispute handling accordingly to customers concerns or offered services
  • Transfer calls to the necessary groups as required by law
  • Must abide all regulatory compliance requirements by federal law in the US/UK/Canada
  • Accurately documents all actions taken during each transaction with the customer as required
  • Willing to go on overtime due to service level requirements
  • Adhere to the provided shift schedule
  • Participate in team meetings, refresher trainings, and other seminars/trainings, and events that will be provided by the program
  • Ability to provide basic trouble shooting workarounds to subscribers
  • Be receptive to coaching from Managers, Supervisors, Trainer’s, QA’s, CA’s, SME’s and CCOD’s
  • Ability to adapt to change based on process, service and/or product updates
  • Any other tasks assigned by supervisors

MINIMUM QUALIFICATIONS:

  • At least 1 year Collections/Financial experience
  • Excellent verbal and written communication skills
  • Strong problem-solving skills
  • Typing speed; 40 WPM with 90% accuracy
  • Knowledge and understanding of software, operating system, basic home networking, and hardware
  • Familiarity in product support-specific workflows, troubleshooting, policies, and procedures
  • Ability to adapt to clients-based tools, products, and applications

WHAT WE OFFER:

  • Competitive compensation package
  • Paid training
  • HMO + free dependent
  • Life insurance
  • Paid time-off
  • Sick leave conversion
  • Enrich program (Educational support for employees)
  • Annual performance-based merit increase
  • Employee recognition
  • Professional development
  • Employee Referral Program
  • All mandatory statutory benefits
  • Equal employment opportunity
  • Career advancement opportunities

Skills Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • High School Graduate

What this jobs offers

Sutherland Clark About Sutherland Clark Read more about Us

At Sutherland, we help strengthen our client’s brands by improving how they work. We rethink the process and work together to streamline it, rebuild it, and deliver it back smarter than before.

We designed a system that allows video gamers to reset their password with an avatar, and worked with a healthcare client to develop a mobile app that updates family members on their loved one’s health real time. We provide exceptional customer experiences for the digital age, but making this happen takes process and most importantly, people.

Behind every screen, click or command, at the heart of each process transformation, is our people. It takes big ideas, strong designs, new technology, and top talent from around the globe to explore what’s possible.  We empower and inspire our teams and leaders to simplify everyday tasks and interactions with a common goal: providing the best customer experience out there. 

Want to help us support the world’s biggest and best companies in finding fun and new ways to interact with their customers?  

Join us. We are Sutherland. Where people and process come together.

Read more about Us
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