Optum - Kick off your 2025 with us! Be a Customer Service Representative! - Cebu City
McKinley Hill Drive, Taguig, Metro Manila, Philippines
WHAT WE OFFER:
Market Competitive Pay Levels
Retirement Plan
Medical Plan (HMO) from Day 1 of employment
Dental, Medical, and Optical Reimbursements
Life and Disability Insurance
Paid Time-Off Benefits
Sick Leave Conversion
Tuition Fee Reimbursement
Employee Assistance Program (EAP)
Annual Performance Based Merit Increases
Employee Recognition
Training and Staff Development
Employee Referral Program
Employee Volunteerism Opportunity
All Mandatory Statutory Benefits
WHO WE ARE
Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
We’re a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.
Elevate your career with a leading health care company while improving lives.
Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.
Our Career Centers are now open for onsite hiring! Recruitment hours: Weekdays, 10:00am to 5:00pm. Bring at least one (1) government ID and vaccination card.
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ROLE AND RESPONSIBILITIES:
You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.
You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.
You will intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed.
You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member
Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work.
JOB QUALIFICATIONS:
A graduate of any 4-year course, no call center experience needed!
For 2nd year college undergraduates (completed 2 semesters) and above, with at least 6 months of BPO (Voice) experience.
High School graduates are also welcome with 24 months of relevant BPO (Voice) experience.
Must be willing to work on shifting schedules
Must be willing to work onsite in Cebu
About Optum
Read more about Us
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Being a part of Optum means working to improve health outcomes for everyone, including yourself. Here is how:
· Caring. Your total health and well-being are important to us. Whatever matters most to you — we have resources to help you be your best at work and at home. The benefits range from free Peloton courses to financial counseling. Learn more about what we offer.
· Connecting. We recognize our collective power to make an impact across our communities because we believe the health of any society is measured by the overall health of its people. Learn more about our culture.
· Growing together. Optum is full of inspiring career stories, and we offer a lifetime of opportunities. Discover all the ways you can learn, grow and develop.
UnitedHealthcare and Optum make up UnitedHealth Group as two distinct but complementary businesses, working to build a better health system for all.
Read more about Us
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