TDCX - Customer Service Representative | Pioneering eCommerce Social Media Account

Location 21F Robinsons Cyberscape Gamma, Ruby Road, Ortigas Center, Pasig City

Job Description

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards

What is your mission?

Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.
Become and remain knowledgeable and passionate about leading E-commerce products and services standards.
Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.
Review the reported issues within agreed turnaround times and standards of quality.
Escalate issues to immediate supervisor following proper escalation procedures.
Capable of coping with peaks in contact volumes during promotion seasons.
Complete and pass all required basic product related trainings.

Who are we looking for?

College level
Must have at least 6 months BPO experience
Typing speed of at least 40 words per minute
Experience working with eCommerce platforms and EMEA/UK accounts is a plus
Excellent communication skills rated at a C1 level
Willing to work in rotating shifts
Can work in Ortigas Center, Pasig City

How to Apply?

Source of Application: Job Boards - JOBYODA

Online

Send us your application through JOBYODA and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXManilaVirtualRecruitment. Declare JOBYODA as the source of your application during your interview.

Onsite

Send us your application through JOBYODA and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-6pm. Declare JOBYODA as the source of your application during your interview.

Skills Required

Strong Communication Skills
Positive Attitude
Empathetic to Customers
Attention to Detail
Open to Flexible Schedules
Calm Under Pressure
Analytical Skills
Problem Solving Skills
Creative Thinker

Qualification Required

Undergraduate

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What this jobs offers

About TDCX Read more about Us

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.